Q. What if my order arrives damaged or is lost in transit or I want to return items?
A. Free replacement will be sent for all lost or damaged in transit items where possible. For unique items, a store credit or refund of the cost of the item will be issued. Goods which are not custom made to order may be returned within 14 days for a refund but must be returned unused in their original condition and in original packaging if this was charged for separately. Returns must be initiated within 14 days of goods being delivered. The buyer is responsible for postage costs. We cannot accept returns which are not initiated before the 14th day following delivery of items. We cannot accept returns for items which are not delivered to us in their original condition within 14 days of a return being agreed. Custom printed orders or orders where sample images have been emailed to customers prior to ordering are not refundable.
For items damaged in transit we will need to have pictures of the damaged item and packaging in order to make a claim with our couriers.