Q. How Long will my order take to arrive?
A. See our Shipping Information page.
Q. How much is shipping?
A. Shipping charges for each order are calculated from the weight and size of the package and will be shown at the checkout before you commit to pay.
Q. Do I have to pay VAT and import Duty for orders delivered to the EU?
A. As of 1 July 2021 we will deliver all EU orders Duty Unpaid. You will have to pay VAT on delivery or at your post office for orders under £150. For Orders over £150 VAT and Duty will be payable. This is the cheapest option for our EU customers - collecting VAT on our site to EU customers would result in additional costs to reimburse EU VAT authorities which would raise our prices by an additional 15-20%
Q. What if my order arrives damaged or is lost in transit or I want to return items?
A. Free replacement will be sent for all lost or damaged in transit items where possible. For unique items, a store credit or refund of the cost of the item will be issued. Goods which are not custom made to order may be returned within 14 days for a refund but must be returned unused in their original condition and in original packaging if this was charged for separately. Returns must be initiated within 14 days of goods being delivered. The buyer is responsible for postage costs. We cannot accept returns which are not initiated before the 14th day following delivery of items. We cannot accept returns for items which are not delivered to us in their original condition within 14 days of a return being agreed. Custom printed orders or orders where sample images have been emailed to customers prior to ordering are not refundable.
For items damaged in transit we will need to have pictures of the damaged item and packaging in order to make a claim with our couriers.
Q. How do I track my order?
A. All orders are updated with tracking details at the time of dispatch and you will automatically receive a dispatch confirmation email with full tracking details.
Q. Do you have digital downloads?
A. We only sell physical art.
Q. Can I customise a print for a gift?
A. Most prints can be customised. If you have something particular in mind just fill in the form below and we can make a special listing for you.